We Get Staffed has successfully streamlined their workflow management, efficiently facilitated new team member training, and
empowered senior members to take on new responsibilities with consistent outcomes.
We Get Staffed (WGS) is a nurse staffing agency that provides highly qualified nursing personnel to LTC, SNF, and ALF facilities in Maine, USA. It takes pride in being the first nurse staffing agency in Maine to achieve certification from The Joint Commission. The agency is committed to becoming the preferred choice for local healthcare facilities seeking staffing solutions.
The WGS ecosystem has grown organically, and they are seeking to establish a structured framework to create a process-dependent organisation that enables their team to work efficiently and achieve desired outcomes. There is also an opportunity for expansion, necessitating the hiring and training of additional team members to meet the growing demands. They also utilise various platforms for different purposes and aim to design and comprehensively document their business systems to establish a unified source of truth for the WGS team.
Recognising the need for structured systems to prevent future inefficiencies and to facilitate the training of new team members for continuous growth, the Founder realised the importance of implementing these changes.
By collaborating with the Momentum Systems team, WGS has achieved the needed consistency required to yield optimal results. The organisation now benefits from a systematic approach, placing a significant focus on the recruitment and onboarding of new clinicians.
Anton Edwards
Chief Operating Officer, We Get Staffed LLC
“Because of the structure that is created, it has given us an air of professionalism that I don't think that any measure of planning
that we could have done otherwise would have impacted. It placed a point of reference that was done well enough and done thoughtfully enough
and provided by a medium that the new team member could use as a continuous reference, without us physically having to be the people doing
that. We knew this was a step that we needed to take, but really to see and experience on the other end is pretty amazing.”Anton
Edwards
Chief Operating Officer, We Get Staffed LLC
While collaborating with the WGS team, we identified multiple departments, each with its own unique approach to task execution. Team members were adhering to outdated procedures, and the extensive documentation database posed challenges in terms of navigation. The organisation faced issues related to its tech stack, workflow management, staff coordination, and work delegation.
Given the dynamic business environment, it became imperative to adopt a flexible approach for onboarding new team members, including virtual assistants. Moreover, empowering existing team members to assume more substantial responsibilities while optimising client onboarding and management was crucial for enhancing overall efficiency and effectiveness.
The Momentum Systems team, in response to these challenges, developed a prioritised list of actions and collaborated with various departments to identify outdated systems and processes. Subsequently, we restructured and refined these processes to improve their efficiency. Our initial focus involved documenting the most critical processes, followed by a department-by-department approach to ensure each received a structured upgrade.
The actions undertaken by the Momentum Systems team included:
The Momentum Systems team has played a pivotal role in providing the business with clarity on the next steps towards optimising its operations. The results from the systems documentation project have significantly enhanced the efficiency of the onboarding workflow. As a result, the business can now train and onboard new clinicians more effectively and enhance their onboarding experience for a smoother transition.
Here are the key results the Momentum Systems team helped them to achieve:
If you’re ready to get started with using systems and processes in your business and want to fast-track the process, then book a call today to find out more information on getting started.
The YBM Momentum Systems team looks forward to hearing from you.
Free up your time and ensure consistency across your business by documenting your key business processes. Get the hands-on support, step-by-step training, and proven tools you need to build a systems-driven business.
Our team of systems experts can assist you in mapping out and documenting the critical systems for your business within a span of just 90 days. This service is ideally suited for:
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